Store Refund Policy

At Shuddha Swar, customer satisfaction is important to us. We strive to ensure that every order meets our quality standards. If you are not completely satisfied with your purchase, please review our refund and return policy below.

1. Eligibility for Returns

You may request a return or replacement if:

The product received is damaged or defective.
The wrong product was delivered.
The product is significantly different from the description provided on our website.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging.
Be reported within the specified return period after delivery.

2. Return Request Period

Customers must contact us within 3–7 days of receiving their order to request a return, replacement, or refund.

Requests made after this period may not be eligible for approval.

3. Non-Refundable Items

The following items may not qualify for refunds or returns:

Products that have been used or damaged by the customer.
Items returned without original packaging.
Products purchased during special promotions, clearance sales, or discounted campaigns (unless damaged or defective).
Personalized or custom-made products.

4. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with:

Your order number
Photos of the received product
A brief description of the issue

Our team will review the request and arrange an appropriate solution.

5. Refund Process

Once your return request has been reviewed and approved:

The refund will be processed through the original payment method whenever possible.
Processing times may vary depending on the payment provider or financial institution.
Shipping charges may not be refundable unless the return is due to our error.